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Disclaimer and privacy

Disclaimer

Website


This website has been compiled with great care and attempts to provide correct and up-to-date information, however there is no guarantee that the information is correct at the time of reading.

Phila is not liable for any direct or indirect damage resulting from the use of the information provided. No rights can be derived or claims can be made in any way from the content of this website.

This website may contain links to websites of third parties, Phila is not responsible and/or liable for the content or quality thereof.
The information on this site is intended for personal use. For commercial use and for use on other sites, explicit permission is required from the Phila.

Dutch law is applicable.

Therapy

Advice and treatments are based on knowledge from Functional Medicine and integrative medicine and are supplementary to other medical treatments or advice. It will never be advised to stop or change the medication or treatment recommended by this doctor or healthcare professional without consultation with the relevant doctor or healthcare professional.

Phila has a best efforts obligation whereby utmost effort is guaranteed, but it is not claimed to be able to cure complaints or disorders completely.

Privacy

General


The AVG is the new law for the protection of privacy and personal data. Pursuant to this law, an organization that works with personal data has certain obligations and the person who owns the data has certain rights. In addition to this general law, specific rules apply to privacy in healthcare. These rules are set out in the Medical Treatment Contracts Act (WGBO). These privacy regulations are intended to inform you about your rights and our obligations that apply under the GDPR and the WGBO.

Use of personal data


At Phila, various personal data of yours can be processed. This is necessary to be able to treat you well medically and necessary for the financial settlement of the treatment. In addition, processing may be necessary for, for example, combating a serious threat to your health or to comply with a legal obligation (for example, the mandatory reporting of an infectious disease under the Public Health Act).

The following data is collected and processed:

  • Name and address details

  • Dates of birth and gender

  • Insurance numbers

  • Citizen service numbers (BSN)

  • Data regarding medical care to be provided or provided or services to be provided or provided

  • Invoice amounts

  • Number of the valid ID

  • Payment behavior data

  • E-mail addresses

  • Medical reporting of the consultations

The duties of Phila


According to the AVG, Phila is responsible for the processing of personal data that takes place in practice. Phila fulfills the obligations arising from this as follows:

  • Your data is collected for specific purposes:

    • for care provision;

    • for efficient management and policy;

    • for support of scientific research, education and information.

  • In principle, no processing takes place for other purposes.

  • You will be informed that your personal data is being processed. This can be done by your healthcare provider, but also via a folder or via our website.

  • All employees within Phila have committed themselves to treat your personal data confidentially.

  • Your personal data is well protected against unauthorized access.

  • Your personal data will not be kept longer than necessary for proper care.

 

For medical data, this retention period is in principle 15 years (from the last treatment), unless longer storage is necessary, for example for the health of yourself or your children. This is at the discretion of the practitioner.

If the practitioner wants to use client data for another reason, for example to inform other healthcare providers when the therapy has been completed or when referring to another practitioner, she will first inform the client and explicitly ask for permission.

Your rights as a data subject


You have the following rights:

  • The right to know whether and which of your personal data are being processed.

  • The right to inspect and copy that data (insofar as this does not harm the privacy of another person).

  • The right to correct, supplement or delete data if necessary.

  • The right to request (partial) destruction of your medical data. This can only be met if the retention of the data is not of significant importance to someone else and the data must not be retained on the basis of a statutory regulation.

  • The right to add a self-declaration (of a medical nature) to your file.

  • The right to object to the processing of your data in certain cases.

 

If you want to make use of your rights, you can make this known to Phila verbally, by e-mail, by telephone or by means of an application form/letter. Your interests may also be represented by a representative (such as a written proxy, or your trustee or mentor).

Explanation on the application form


You must bear in mind that medical data is, in principle, retained for a maximum of fifteen years under the law (for children, counting from the age of 18). You help us look up your file and protect your privacy if you fill in the form/letter as completely as possible. The data entered by you will be treated strictly confidentially. You can pick up the file in person, or have it picked up by an authorized person where you sign for receipt.

 

Client data:

Here you state the details of the person to whom the medical file relates. The Medical Agreement Act (WBGO) considers the client to be of age from the age of 16. Young people from the age of 16 who want to inspect/copy their medical file must submit the application themselves. If the client is no longer alive, the provision of medical data is permitted if it can be assumed that the deceased would not have objected to this or if there are compelling interests to breach the healthcare provider's duty of confidentiality. This decision rests with the healthcare provider.

Representation


With regard to representation, the following legal guidelines apply:

  • If the data subject (here the client) is younger than 12 years, the parents/guardian act in his place, just as the data subject is 12 years old and cannot be considered capable of a reasonable assessment of her interests.

  • If the client is between the ages of 12 and 16, the clients parents/guardian act in addition to the client.

  • If the client is 16 years or older and cannot be considered capable of a reasonable assessment of her interests, the following will act as a representative for him:

  • The curator or mentor if the person concerned is under guardianship or has been set up for his benefit as a mentor.

  • Any personal (written) authorized representative.

  • Any spouse or other life companion.

  • A child, brother or sister, unless this person does not wish.

  • A person under the age of 18 has the option at all times to authorize another person in writing to act as representative in his place.

  • The consent can be withdrawn at any time by the data subject or his representative.

  • In the event of a representative acting, Phila will comply with its obligations arising from the law and these regulations, unless such compliance is incompatible with the care of a properly responsible person.

Provision of your personal data to third parties


The employees of Phila have the obligation to treat your personal data confidentially. This means, for example, that the healthcare provider needs your explicit permission to provide your personal data. There are, however, some exceptions to this rule. On the basis of a statutory regulation, the healthcare provider's duty of confidentiality can be breached, but also when there is a fear of a serious danger to your health or that of a third party. In addition, if necessary, recorded data can be exchanged orally, in writing or digitally with other healthcare providers (for example, the pharmacist who processes a prescription and thus receives information from the general practitioner).

Exchange data


Phila exchanges medication information with your pharmacy and your treating medical specialists after you have given specific written permission for this. This concerns the medication that the doctor has prescribed for you, but also any intolerances, contraindications and allergies. Other prescribers and providers of medication can take this into account.

Transfer of your file


If you choose a new integrative medicine doctor, you can have this doctor make a request on your behalf to make your file available.

 

Question or complaint


Do you have a question or a complaint? For example about who we share data with or how we handle your medical data? Then your doctor will be happy to discuss this with you.

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